Libraries, Training

New Training Opportunities Coming Soon!

I am excited to announce that I will be partnering with Niche Academy to offer new online training options later this year. I delivered a webinar with them back in May, and that sparked some wonderful conversations with my clients about how I can expand my training offerings. Stay tuned for more information coming soon. In the… Continue reading New Training Opportunities Coming Soon!

Professional Development, Training

Tennessee Library Association Keynote Video: Pivoting During the Pandemic

Earlier this year I, along with the other contributors to ALA Edition's Pivoting During the Pandemic, was invited to deliver the keynote address at the Tennessee Library Association 2021 Annual Conference, but with a twist. We each recorded videos about our chapters, which were then edited together to create a fun, engaging presentation on the topics and… Continue reading Tennessee Library Association Keynote Video: Pivoting During the Pandemic

Consulting, Customer Experience, Libraries, Training

Libraries Reopening After COVID-19

I've been thinking a lot lately about what libraries must be going through as they plan to reopen after being closed due to COVID-19. It must be such a mix of emotions for library leaders and employees. Excited to go back to the jobs that they love. Nervous about being exposed to germs. Uncertain about… Continue reading Libraries Reopening After COVID-19

Consulting, Training

Developing a Crisis Communications Plan

A crisis is any situation that threatens the integrity or reputation of your organization. Here are some tips to get you started on developing a crisis communications plan. Remember, every good communications planning process has four phases: research, planning, implementation and evaluation. Research Think about the types of crises your organization might face by doing… Continue reading Developing a Crisis Communications Plan


Seeking Intern for Summer 2019 (Note: Position Filled)

I am looking for a summer intern in the Charlotte, NC area to assist me with consulting projects. Specific activities that I am looking for help with include: Creating transcripts for podcasts on which I have been interviewed Writing content for my blog and social media Helping me edit a book I'm developing about marketing and… Continue reading Seeking Intern for Summer 2019 (Note: Position Filled)