Government, Media Interviews, Professional Articles

Podcast Transcript: “Business Resilience Decoded” interview on Crisis Communications

Thanks to my awesome summer intern Sydney, I now have transcripts of the podcasts I've been interviewed for. Here's a transcript of the podcast "Business Resilience Decoded," in which I spoke about the value of good crisis communications in libraries. Narrator: Welcome to Business Resilience Decoded. From Disaster Recovery Journal and Asfalis Business Resilience. Now, here’s… Continue reading Podcast Transcript: “Business Resilience Decoded” interview on Crisis Communications

Media Interviews, Professional Speaking

Podcast Interview: “How your library staff can be experts at social media”

I was recently interviewed for the podcast "Library Figures," in which I spoke about the strategic use of social media as a communications tool for libraries. I discussed the approach I used at Charlotte Mecklenburg Library, and how that evolved over time, as well as the benefits of letting many people contribute content while still… Continue reading Podcast Interview: “How your library staff can be experts at social media”

Government, Libraries, Media Interviews, Nonprofits, Professional Speaking

Podcast Interview: “Crisis Communications For Public Libraries”

I was recently interviewed for the podcast "Business Resilience Decoded," in which I spoke about the value of good crisis communications in libraries. I discussed the three major types of crises - immediate, emerging and sustained - and how to plan and respond to each. I also gave specific examples of each type from my… Continue reading Podcast Interview: “Crisis Communications For Public Libraries”

Media Interviews

Article: How Charlotte Mecklenburg Library plans to become “essential”

Following up on several articles about the Charlotte Mecklenburg Library's marketing efforts, Charlotte Agenda interviewed me, and today released a new article that should be of interest to Library and marketing professionals alike. How Charlotte Mecklenburg Library plans to become “essential” By Kylie Moore Excerpt: When people step into my living room and see a… Continue reading Article: How Charlotte Mecklenburg Library plans to become “essential”