My article "Amplify Your Impact: Moving from a Promotion Strategy to an Engagement Strategy," published in the latest issue of "Reference & User Services Quarterly," a publication of the American Library Association's Reference and User Services Association. Excerpt: We all want the same thing: To get more people to use more library services more often, and… Continue reading Article: Amplify Your Impact: Moving from a Promotion Strategy to an Engagement Strategy
Library Journal Course: Social Media Made Simple
On May 31, 2017, I taught my second Library Journal "Social Media Made Simple" class. Love sharing insights with library professionals across the country. Summary: Learn tools and tactics to help you use social media to build your outreach to current and future patrons. This 4-week online course mixes live keynote presentations and hands-on projects in… Continue reading Library Journal Course: Social Media Made Simple
Presenting the John Cotton Dana Awards 2017
Honored to serve with these awesome co-judges: Donna Jackson, Anne Conaway Peters, Sally Lederer, Patrick Zinn and Kim Terry (not pictured). Congrats to all the winners!
Launching a new media partnership
Filming promos for with TV64 to promote our upcoming book drive. Campaign begins this Saturday!
3 things I learned by trading my office desk for a service desk
As a leader in my organization, one of my duties is to understand how service is delivered to the customer. In response to that need, and to feedback from our staff, my fellow leaders and I have made a point to visit – and work in – our branches, to get a better understanding of… Continue reading 3 things I learned by trading my office desk for a service desk