Customer Experience, Innovative Services, Leadership, Professional Speaking

Reflections from my community engagement panel at ALA 2019

Last weekend, I attended the 2019 American Library Association Conference in Washington, DC. It was a great conference and a wonderful opportunity to connect with new and familiar professionals who work in the library industry. On Saturday, June 22, I presented as part of a Panel Discussion called "Community Engagement as a Mindset," hosted by… Continue reading Reflections from my community engagement panel at ALA 2019

Customer Experience, Innovative Services, Leadership, Professional Speaking, Training, Uncategorized

Developing a problem-solving mindset

Instead of starting with all the reasons you can't do something, start with the assertion that you will do it. This thought popped into my mind the other say as I was thinking about the challenges faced by a client of mine. It reminded me of many times in my career when I would come… Continue reading Developing a problem-solving mindset

Leadership, Professional Articles

Article: Amplify Your Impact: Moving from a Promotion Strategy to an Engagement Strategy

My article "Amplify Your Impact: Moving from a Promotion Strategy to an Engagement Strategy," published in the latest issue of "Reference & User Services Quarterly," a publication of the American Library Association's Reference and User Services Association.  Excerpt: We all want the same thing: To get more people to use more library services more often, and… Continue reading Article: Amplify Your Impact: Moving from a Promotion Strategy to an Engagement Strategy

Leadership, Professional Development, Professional Speaking

Library Journal Course: Social Media Made Simple

On May 31, 2017, I taught my second Library Journal "Social Media Made Simple" class. Love sharing insights with library professionals across the country. Summary: Learn tools and tactics to help you use social media to build your outreach to current and future patrons. This 4-week online course mixes live keynote presentations and hands-on projects in… Continue reading Library Journal Course: Social Media Made Simple