CAC Updates

Staying Resilient During Unprecedented Times

It's been a while since I sent a newsletter. Like many of you, I have been busy adapting to the impacts of COVID-19. I have also experienced personal losses that impacted me deeply. Fortunately, through it all, I have had wonderful support from family, friends, colleagues and clients. And hopefully I have been able to… Continue reading Staying Resilient During Unprecedented Times

Consulting, Customer Experience, Libraries, Training

Libraries Reopening After COVID-19

I've been thinking a lot lately about what libraries must be going through as they plan to reopen after being closed due to COVID-19. It must be such a mix of emotions for library leaders and employees. Excited to go back to the jobs that they love. Nervous about being exposed to germs. Uncertain about… Continue reading Libraries Reopening After COVID-19